How to manage your membership

We show you how to get exactly what you want from the Corgi Model Club...

1

Swap

If there’s a model in the Corgi Model Club collection you don’t fancy, simply SWAP it for the next model in the sequence. The default sequence of models is shown below...

2

Catch Up

We’ve made it really easy for you to CATCH UP with your collection. Adding additional models to your delivery is the most cost effective way to purchase models from the Corgi Model Club collection – click here for our batch delivery costs

3

Reminders

We will always email you a REMINDER five days before your next payment will be taken. This also notifies you of your next model. If you don’t wish to receive that model, you can swap it for the next model in the sequence. Please make sure the email address we hold for you is up to date.

Questions and answers...

How do I swap the next model in my membership?

1. Click on View Your Next Order on the right hand sidebar in your Customer Portal. This will show you the next model you are expecting.
2. Click on the yellow button next to the model that says Manage this Membership. 
3. On the next page, press the yellow button Swap this for a different model, and choose your preferred model.

PLEASE NOTE - that when you do this, you will be changing your sequence of models. For example, if you select model number 008 (Porsche Carrera 6) as your next shipment, it will be followed a month later by model 009 (Oldsmobile Sheriff Car) unless you change that too.
How do I create a catch-up order?
1. Click on View Your Next Order on the right hand sidebar in your Customer Portal. This will show you the next model(s) to be sent.
2. Scroll down to see the You may also like section.
3. From here you can choose to add the models you'd like to receive as one-off products at membership prices! Add as many or as few as you'd like. 
4. You can identify these products in your next order by the green One-time label. Memberships are differentiated by the green Every month label.

PLEASE NOTE - that when you order separate items you'll need to understand that it is the Membership sequence number that determines what you will receive after your next order. For example, if your next model to be shipped is 006 (Jaguar) and you add one-off purchases of 007 (Mustang), 008 (Porsche) and 017 (Ford Thunderbird), you will still expect to receive the 007 (Mustang) a month later, because that is next in your sequence. Remember then to set up the next order in your membership, taking into account any one-off purchases.

USE THE SEQUENCE OF MODELS ON THE LEFT TO HELP YOU MANAGE YOUR MEMBERSHIP AND ONE-OFF ORDERS
How do I cancel my membership?
Canceling is easy! 

1. Click on View Your Next Order on the right hand sidebar in your Customer Portal. This will show you the next model you are expecting.
2. Click on the yellow button next to the model that says Manage this Membership. 
3. On the next page, press the yellow button that says Cancel membership, 

PLEASE NOTE - it would really help us if you could let us know why you want to cancel as you complete the process.

Thank you so much for being a member of Corgi Model Club!
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